Brooks prides itself in the maintenance of old machines to keep saddles issuing forth from our Smethwick, England factory. But unfortunately, while very good at producing comfortable saddles, these machines lack the capability of handling all aspects of our flourishing business.
So, with great enthusiasm, we have introduced a new machine to raise the customer service experience to the quality and attention to detail one expects from our legendary leather saddles.
We call this new machine “Tim”.
Frequent visitors to the Brooks website may have noticed that there is now an online chat function. This new facility is still very much in test mode, but we like to think of it as our own virtual online assistant, there to help you choose a saddle or point you in the right direction with any other Brooks enquiries you may have. This machine saves us all A LOT of time.
But this machine is not actually new to Brooks, nor is it a machine. In fact, it is an old hand in all things Brooks, having spent 10 years as a Brooks Dealer of Excellence and happens also to be an expert in the world of vintage bicycles. Tim Gunn is his name, you may know him already from the Old Bicycle Showroom.
Tim is delighted to field your queries under the following hours of operation, so go ahead and give him a shout, he’s just a few clicks away.
Tim can be found on the Brooks website at the following times: